2pifi Privacy Policy

Effective Date: June 20, 2025

At 2pifi, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, support services, and SMS/MMS messaging.

🔹 Information We Collect

We may collect the following types of information:

• Your name

• Service address and installation location

• Phone number (including mobile)

• Email address

• Communications between you and our team

• Service-related account details

This data may be collected when:

• You sign up for internet or support services

• You contact us via our website, email, or phone

• You opt in to receive SMS or MMS messages from us

🔹 How We Use Your Information

We use the information we collect only for the following purposes:

• To deliver and maintain the services you request

• To communicate with you about scheduling, installation, maintenance, outages, or support requests

• To provide SMS or MMS messages for coordination with our team (e.g., scheduling, dispatch, ticket updates)

• To respond to customer inquiries and troubleshoot issues

🔹 SMS and MMS Communications

By providing your mobile number and opting in, you consent to receive service-related SMS or MMS messages from 2pifi. These may include:

• Appointment confirmations

• Technician dispatch updates

• Service alerts and ticket follow-ups

We do not send marketing messages by SMS. We do not share or sell your mobile opt-in data or consent with any third parties for marketing or promotional purposes.

You can opt out of SMS communications at any time by replying STOP.

🔹 Data Sharing

We do not sell, rent, or share your personal information — including mobile numbers — with third parties for marketing purposes. We may share information only with:

• Authorized service providers and technicians involved in delivering services

• Legal or regulatory entities if required by law

All vendors and partners are bound by strict data protection agreements.

🔹 Data Security

We store your personal data securely using industry-standard practices to protect it from unauthorized access, disclosure, or misuse. Access to your data is restricted to authorized 2pifi personnel only.

🔹 Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: support@2pifi.com
Phone: (319) 320-1067
Address: 3223 1st Ave SE, Cedar Rapids, IA 52402